Effective Date: January 08, 2024
Last Updated: July 13, 2024
Our Commitment
At Med Groupe LLC, we stand behind the quality of our products and services. This Refund Policy outlines our policies for refunds, cancellations, and returns across our various offerings.
1. Digital Products
1.1 30-Day Money-Back Guarantee
For digital products (courses, templates, guides, downloadable resources):
Refund Window: 30 days from purchase date
Eligibility: Full refund if you're not satisfied
Process: Contact '' help@medgroupellc.com '' with your order number
1.2 Conditions
To qualify for a refund:
Request must be made within 30 days of purchase
You must provide a reason for the refund request
You may not have violated our Terms of Service
1.3 Non-Refundable Circumstances
Refunds will not be provided if:
You've violated our terms or engaged in fraud
The refund window has expired
You've downloaded/accessed the majority of content and request a refund without valid reason
You purchased during a sale or promotion stating "no refunds"
1.4 Partial Refunds
In some cases, we may offer partial refunds at our discretion based on:
Amount of content accessed
Time since purchase
Nature of the issue
2. SaaS Subscriptions
2.1 Free Trials
If applicable:
No charges during the trial period
Cancel anytime during trial without charges
Automatic conversion to paid subscription if not cancelled
2.2 Monthly Subscriptions
Cancel anytime from your account settings
Cancellation takes effect at end of current billing cycle
No refunds for partial months
Access continues until end of paid period
2.3 Annual Subscriptions
30-day money-back guarantee from initial purchase
After 30 days, no refunds for remaining subscription period
Can cancel to prevent next year's renewal
No pro-rated refunds after 30-day window
2.4 Downgrades
Downgrades take effect at next billing cycle
No refunds for difference in price
Access to premium features continues until downgrade date
3. Custom Development & Consulting Services
3.1 Project-Based Work
For custom SaaS development or consulting:
Refund policies are specified in individual contracts
Typically no refunds after work has commenced
Milestone-based payments may have specific refund terms
Deposits are generally non-refundable
3.2 Cancellations
Client may cancel projects with written notice
Client is responsible for payment of completed work
Outstanding invoices must be paid within agreed terms
4. E-Commerce Products
4.1 Physical Products
For any physical products we may offer:
Return Window: 30 days from delivery
Condition: Items must be unused and in original packaging
Shipping: Customer responsible for return shipping costs
Refund: Full refund upon receipt of returned item
4.2 Damaged or Defective Items
Report within 7 days of receipt
Provide photos of damage/defect
We cover return shipping costs
Full refund or replacement provided
4.3 Non-Returnable Items
Digital products after download
Personalized or custom-made items
Items marked as final sale
5. Refund Process
5.1 How to Request
To request a refund:
Email '' help@medgroupellc.com ''
Include your order number or transaction ID
Explain the reason for your refund request
Provide any relevant details
5.2 Processing Time
Refund requests are reviewed within 2-3 business days
Approved refunds are processed within 5-7 business days
Credit may take 5-10 business days to appear on your statement
5.3 Refund Method
Refunds issued to original payment method
If original method unavailable, we'll coordinate an alternative
No cash refunds
6. Chargebacks and Disputes
6.1 Contact Us First
Before initiating a chargeback:
Contact us to resolve the issue
Most issues can be resolved quickly
Chargebacks result in additional fees and complications
6.2 Chargeback Consequences
If you initiate a chargeback:
Your account may be immediately suspended
We reserve the right to dispute the chargeback
Future purchases may be declined
Legal action may be pursued for fraudulent chargebacks
7. Exceptions and Special Circumstances
7.1 Discretionary Refunds
We may offer refunds outside these policies for:
Technical issues preventing product use
Billing errors or duplicate charges
Extenuating circumstances at our discretion
7.2 Promotional Purchases
Products purchased during promotions may have modified refund terms
Special refund terms will be clearly stated at time of purchase
Standard terms apply unless otherwise specified
8. Changes to Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes will:
Be posted on our website with updated date
Not affect purchases made before the change
Apply to all purchases made after the effective date
9. Contact Information
For refund requests or questions about this policy:
Med Groupie LLC
Email: hello@medgroupellc.com
Refund Requests: help@medgroupellc.com
Please allow 1-2 business days for response to refund inquiries.
